**Emotional Intelligence for Managers - Melbourne**

Emotional Intelligence for Leaders Melbourne

Dr. Marcus Clarkson Course Outline Below is an outline for the course by Dr. Marcus Clarkson

Course Overview

Good management practice is not just about process and procedure, it's about respect for this human requirement that underpins all successful teams. Built on a foundation of driving positive change, this program prepares Melbourne managers to lead with confidence, connect more effectively and to get superior results through people through the power of emotional intelligence.

I have worked with hundreds of managers over the years across Melbourne's diverse Business universe, and the story is always the same: technical skills may result in your promotion, but it's EQ that will figure out whether you succeed as a leader in the role. This course fills that void with useful, actionable tactics that you can start using right away.

Learning Outcomes

Upon completion of this course, learners will be able to:

Learn to recognise and manage personal emotional triggers

Determine the pros and cons of triggers around reactions

Steps to improve affective approach to direct professional relationships

Decipher non verbal signals and feelings in team members and respond adequately

Have challenging conversations and keep the relationship positive.

Build safe spaces that promote an open dialogue and creativity.

Address office conflicts in a productive, emotionally intelligent manner

Foster trust and reputation with team members from all walks of life through empathetic management

Adjust the way you communicate to the individual team members needs and preferences.

What You Will Learn

Module 1: Self Awareness Foundations

Knowing what the emotional patterns and default under pressure responses are for you. We will also cover tools for regulating our emotions, as well as keeping our cool amidst challenging conversations.

Module 2: Reading the Room

More Practice your ability to detect subtle emotion in your team members. Learn how to spot stress, disengagement or resistance before they morph into bigger problems.

Module 3: Empathetic Communication

Practice listening with sincere empathy and reacting in ways that help people feel heard and valued. Features methods for how to ask tough questions to reveal root causes. Learn more about effective communication techniques.

Module 4: When difficult conversations become the easy ones

Turn conflict situations into team resolution opportunities. Get taught models to deal with lacklustre performance, deliver feedback, and handle resistance to change.

Module 5: Building Psychological Safety

Establish team climates in which people feel safe to take risks, make mistakes and share out of the box ideas. Learn what trust means to performance, and how to repair it when it is broken.

Module 6: Conflict Resolution Strategies

Begin to move beyond avoiding or imposing solutions by seeking win win solutions that create and sustain new relationships. Practice mediating conflict and managed the underlying tension in a positive direction.

Module 7: Motivating Through Understanding

Find out what really motivates each individual on your team and then tailor how you lead that person. Understand personality types and motivation styles. Enhance your understanding through understanding others training.

Module 8: Application of the Emotional Intelligence coaches Model

Combine that with real world scenarios and role playing exercises. Flex to test the new skills in a non threatening environment before trying out with your boss.

Course Structure

Length: 2 days in class or 4 half days Class Size: Min 6, max 12 people Format: Interactive workshop, with group discussion, case study review and hands on exercises Materials: A comprehensive workbook, assessments, and other resources.

Who Should Attend

This training is for anyone in a leadership or management capacity seeking to enhance their leadership of people. If as new manager you have been challenged by team dynamics, or are a seasoned leader who is eager to sharpen your approach, this course offers invaluable knowledge and practical tools.

Summary

Emotional intelligence is not a soft skill, but rather an essential Business capability that has a direct impact on such things as team performance, employee engagement and Company performance. In Melbourne's cut throat business environment, managers that can relate to their people and still get results are the ones that are building great, sustainable teams.

In this course, you will be armed with tested approaches, practical techniques, and ideas to become the kind of leader people really want to follow. You'll walk away with the clarity and confidence and a roadmap to implementing this change in your team right away.

The investment in boosting your emotional intelligence is not merely in improved team performance, but in your job satisfaction and career progression. Because, when you get right down to it, leading people isn't about managing them, it's about knowing them, and that starts with yourself.

Next Step: Call our Melbourne training centre to talk about your requirements and reserve a position in our next program.