Workplace Communication

Workplace Communication: An Effective Bridge Building Tool

A Professional Development Course

Course Overview

G'day! I'm Dr Marcus Clarkson, and I have been helping Australian businesses, both small family run businesses in regional Queensland right up to large businesses in Sydney CBD, for over 20 years. Over and over again, I see it happen: great people with great ideas that simply can't communicate their vision.

This is the issue all work places have how do we go from just talking to truly communicating? It's for anyone who's ever left a meeting feeling like you never even had the meeting, or who's ever sent an email that somehow took something that should have been straightforward and made it more complicated.

Based on real life workplace situations I have encountered in organisations Australia wide … this training is all about practical, easy to use communication skills that deliver the elusive people and productivity results you want at work. We're not here to study corporate jargon, or presentation tricks we're here to develop real life communication skills that lead to understanding, that reduce conflict and that get results.

Learning Outcomes

Learning Outcomes Upon completion of this course, you will be able to:

Provide an example of clear, deliberate communication that eliminates confusion and misunderstandings in the work place.

Use active listening skills that establish a relationship of trust and openness and help solve problems.

Lead the challenging conversation with ease and grace and still be friends at the end of it all

Modify communication method to best reach all types of personalities to approach work situations

Use conflict resolution techniques to deal with issues as they arise and not allow them to snowball into bigger issues.

Be constructive and not defensive in your feedback.

respond appropriately to verbal and non verbal communication behaviours in a range of workplace situations.

What You Will Learn

Module 1: The Foundations, Why Communication Breaks Applying the Law of Least Complexity and recognising your own communication habits. We'll think about the gap between saying something and being understood, and we'll have practical tools for making sure your message lands as you planned.

Module 2: The Art of Really Listening Reaching beyond waiting for your turn to talk. You will gain active listening methodologies and strategies that enable you to not only hear what people are saying but also what they mean and , in response , you can take steps that create solutions instead of walls.

Module 3: Difficult Conversations in the Workplace We all have them , those conversations we avoid until we can avoid them no longer. This course offers specific strategies for discussing controversial topics, breaking bad news, and using dialogue to strengthen, rather than strain, relationships.

Module 4: Reading the Room and Flexing Your Style Workplace personality styles and communication preferences. You'll learn to size up quickly what type of communication approach will suit different colleagues, from the detail oriented, analytical types to the big picture visionaries looking to make a difference.

Module 5, Conflict Resolution: Pre Crisis How to recognise early signs of conflict in the workplace, and intervene successfully. We will discuss methods for de escalating, identifying common ground and converting disagreements into collaborative problem solving exercises.

Module 6: Feedback That Actually Works How to give and receive feedback that helps you grow and improve. Among these are techniques for communicating tough feedback with heart and for hearing criticism without self protecting.

Module 7 : Beyond Words Nonverbal communication Learn how body language, tone and timing affect your message. You will learn how to fit your inner state to your physical signals and how to determine the unsaid messages other people are communicating.

Module 8: Trust Establish working relationships by communicating authentically, in your own voice, while still being professional and efficient. This module addresses the importance of being consistent, reliable and authentically connected in all Business conversations and touch points.

Course Summary

In this all inclusive professional communication course, you'll change the way you work and relate—by mastering the interactions that define and build your career. Instead of theory, we concentrate on practical, real life in the workplace situations as well as quick tips to help you implement.

The course includes role playing, personal reflection, and interactive workshops to help practitioners learn skills and practice them over time in their everyday work. Attendees walk away with practical communication tools they can use right away and the confidence to tackle even the most difficult workplace discussions.

And it's not a "nice to have" skill in the workplace , it's a non negotiable must have for your success in any area of your job, including your career, team productivity, and personal job satisfaction. This course is the beginning to developing stronger professional relationships and how to create spaces where it is heard, understood and knows they are valued.

Length: 16 hours (based on 4 half day sessions or 2 full days)

Maximum participants: 20

Materials: Extensive workbook, assessment tools and ongoing resource access provided